We stand behind our craftsmanship with a comprehensive lifetime warranty. If we made it, we'll fix it.
All ATELIER products are covered by our lifetime warranty against manufacturing defects. This includes material flaws, structural failures, and workmanship issues that occur under normal use conditions.
The warranty is valid for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.
Step 1: Contact our service team with photos of the issue and proof of purchase.
Step 2: We'll evaluate your claim within 48 hours and provide a prepaid shipping label if repair is needed.
Step 3: Ship the item to our facility using the provided label.
Step 4: We'll repair or replace the item and return it within 2-3 weeks.
In addition to warranty coverage, we offer lifetime sharpening services for all ATELIER knives. Send your knives to us anytime for professional sharpening at no charge (shipping costs apply). Turnaround time is typically 1-2 weeks.