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// WARRANTY

We stand behind our craftsmanship with a comprehensive lifetime warranty. If we made it, we'll fix it.

Lifetime Coverage

All ATELIER products are covered by our lifetime warranty against manufacturing defects. This includes material flaws, structural failures, and workmanship issues that occur under normal use conditions.

The warranty is valid for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.

What's Covered

  • • Manufacturing defects in materials or workmanship
  • • Structural failures under normal use
  • • Handle separation or loosening
  • • Blade warping or deformation
  • • Finish degradation from normal use
  • • Electronic component failures (scales, thermometers)

What's Not Covered

  • • Normal wear and tear (dulling, patina development)
  • • Damage from misuse, abuse, or accidents
  • • Improper storage or maintenance
  • • Dishwasher damage
  • • Modifications or repairs by unauthorized parties
  • • Cosmetic issues that don't affect functionality

Claim Process

Step 1: Contact our service team with photos of the issue and proof of purchase.

Step 2: We'll evaluate your claim within 48 hours and provide a prepaid shipping label if repair is needed.

Step 3: Ship the item to our facility using the provided label.

Step 4: We'll repair or replace the item and return it within 2-3 weeks.

Lifetime Sharpening

In addition to warranty coverage, we offer lifetime sharpening services for all ATELIER knives. Send your knives to us anytime for professional sharpening at no charge (shipping costs apply). Turnaround time is typically 1-2 weeks.

// FILE A CLAIM

Need warranty service? Contact our team to start the process.

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